Fabio Maffioletti

Summary

Professional experience

Head of Engineering

• Led a multicultural and distributed org of up to 5 Senior EMs, 1 Agile Coach, and 42 ICs. Reached company's record eNPS (9.29/10)
• Designed and executed technical strategy and engineering roadmap aligned with business which enabled acquisition of premium customers and SOC 2 Type 2 certification
• Boosted engineering throughput by +125% by modernizing the SDLC through targeted AI adoption and workflow optimisations while keeping strict quality standards
• Mitigated enterprise risk and drastically reduced Shadow AI by architecting an AI Tech Radar and compliance framework, incorporating automated vulnerability scans via the Anthropic Cyber Verification Program
• Reduced AI operational expenditure and prevented cost scaling, capturing a conservative $500K+ in annualized cost avoidance by restructuring licensing models, championing AI literacy and cost-effective adoption across multiple departments, backed by a self-conceived and self-implemented AI spending analytics platform
• Evolved EM and IC roles for the AI era while fostering cross-functional value streams based on DDD principles
• Aligned with Product and Support to prioritize quality initiatives, accomplishing a ~70% reduction of global defects and reducing response time to critical requests by ~95%, cutting support costs, improving NPS and ensuring SLA compliance for enterprise/premium customers
• Reduced security issues by ~60% by creating and implementing a structured vulnerabilities management process

Senior Engineering Manager

• Spearheaded 2 strategic product areas, coached and mentored managers and 4 cross-functional teams
• Collaborated cross-functionally with multiple PMs, designers and UX researchers
• Empowered engineers through self-organization and introduction of XP and Lean best practices, boosting flow efficiency and cycle time by ~60%
• Reduced bugs by 70% by promoting a customer centric mindset, QA shift-left, dogfooding/shadowing
• Achieved the highest eNPS (8.84 out of 10) of the org, leading to 100% talent retention

Engineering Manager / Head of Engineering

• Managed 4 built-from-scratch high-performing cross-functional agile development teams (~25 engineers) in a hyper-growth remote-first scale-up context; scaled the whole tech organization by 4x
• Established technical strategy, OKRs, KPIs and processes that empowered teams to decrease cycle time by ~30%, optimize external services costs by ~40%, reduce tech debt by ~35%, increase conversion rate by ~20%
• Coordinated with 5 cross-functional business partners (product, design, strategy, operations, marketing)
• Reorganized hiring, performance review and compensation using a meritocratic dual-track career ladder
• Realized the most diverse and inclusive team of the organization; maintained 100% retention of top performers

Head of Engineering / CTO

• Managed local and remote development teams of 15 engineers across two Italian classifieds platforms
• Drove agile adoption and established a culture of collaboration between tech and business which resulted in 0% employees churn rate, increase website speed by ~70%, reduce technical debt by 25%, evolve technologies/architecture, streamline processes
• Contributed to global strategy through monthly eBay Classifieds Group CTO and Architects roundtables

Software Engineering Manager

• Guided the technical discussion during the management team’s weekly meeting,
• Defined short & long term technical strategy for the evolution of product and infrastructure, analyzed feasibility and provided estimations based on team’s capacity, ensuring 100% delivery on time and budget
• Recruited, formed and led a new technical team of 10 senior professionals, strengthened team culture and motivated engineers according to company's goals & values; 20% hands-on software & architecture
• Promoted and achieved cross-functional collaboration with product, data, marketing, business stakeholders

Senior Software Engineer

• Designed and developed vertical classifieds automobile.it (~7M MAU), based on newest technologies and a microservices architecture in the cloud, as a member of an agile team made of 10 people
• Migrated the old website (mobile.de) with no downtime, seamlessly onboarded 2500+ existing car dealers and their ads, revamped SEO, setup CI pipelines, created REST API for partners integration as tech reference
• Awarded in 2017 for implementing a project that boosted leads to car dealers by 20%
• Advocated company’s culture and values, facilitated communication between product and tech

Senior Software Engineer

• Developed a SMS platform handling millions of messages/day using Spring Boot, MySQL, ActiveMQ, Jenkins

Senior Software Engineer

• Contributed, as main engineer and international technical reference, to the development of the core API and web apps for mission critical, multitenant and large scale telecom services (~20 millions users)
• Created a back-office tool that gave 100% autonomy to business stakeholders removing tech team dependency

Software Engineer

• Implemented a wide variety of small to medium projects using Spring. Guided a team of three engineers

Education and courses

Politecnico di Milano – M.Sc. in Computer Science, July 2007

Escuela Europea de Coaching – Executive Coaching, 2024 - 2025

Remote-how – Academy for Managers, March 2022

Certified Secure – Certified Secure yearly training, 2014 – 2020

eBay – Leader as Coach, April 2018

Management and technical skills

• People management, Engineering management, Agile methodologies, Hiring, Coaching, Technical strategy, Conflict resolution, Organizational design, Remote management, Nonviolent communication, OKR, Stakeholder management, Scaling engineering teams
• System design, Java, Spring, Python, Redis, MySQL, Elasticsearch, RabbitMQ, Docker, TDD, DDD, CI/CD

Personal projects and links

JSONDoc: Java and Spring library to document API endpoints

MissPlitty: Android application to manage group expenses

Github: Personal Github page

Resources for EMs: Collection of learning resources for Engineering Managers and technical leaders

Additional information

• Languages: Italian (native), English (fluent)
• Avid reader. Amateur photographer and cook. Sommelier. Guitar player.